Got a question for us? Have a look at our frequently asked questions below.

If you can't find what you're looking for, just message us via chat on the bottom right or drop us a line at 


How much is delivery?

Delivery in the UK is free. We also deliver worldwide - shipping rates are displayed at checkout.


How long does delivery take?

All items are sent via Royal Mail 1st Class which aims for next day delivery. 

Due to the current novel Coronavirus (COVID-19) situation we expect some impact on deliveries and product availability. We are doing our best to minimise these delays and have updated our website with current product availability and expected delivery dates. We apologise for any inconvenience and thank you for your patience and support during this period.


Where do you deliver?

We deliver worldwide. Shipping rates are displayed at checkout.


Will you be getting more stock?

We're constantly in production and updating our stock. If something's showing as out of stock, just drop your email address in the box beside/below the item and we'll let you know as soon as it's available again.


How can I pay for my order?

You can use any of the following payment types: VISA, Mastercard, American Express, Maestro, Paypal, GPay, Apple Pay & Shop Pay. We take your security very seriously, therefore your details are safe with us.


How can I contact you?

Either contact us through the online form or drop us a line at


How do I safely wear my mask?

How to wear a face mask safely | The Mask Collective